This website is operated by JUVINILE ENTERPRISES. Throughout the site, the terms “we”, “us”, and “our” refer to JUVINILE ENTERPRISES. By visiting our website, the user agrees to all terms, conditions, and policies stated here.

SECTION 1 - Product Information:
We are committed to ensuring all product details and descriptions are accurate. We provide top-quality products at cost competitive prices without compromising on the quality of the products. We keep our customers updated on the delivery status of their order/s. Our customer service can be reached 24/7 a week. Colors, sizes, or specifications may vary slightly due to screen differences. Custom or bulk orders may have separate specifications and terms agreed upon with the customer.

SECTION 2 - Inquiries:
JUVINILE ENTERPRISES well understands the needs of the customers therefore, each and every inquiry is entertained with due importance and is timely answered. The general reply time is 48 business hours but we always reply early than specified hours . However, if you do not receive a reply to your email, please give us a call in our working hours 9:00 am to 5:00 pm (Pakistan Standard Time) at +92 52 3250312 or whatsapp +92 3000802054, because there is a possibility that your email might have reached the spam folder.

SECTION 3 - Sampling:
Since we receive numerous inquiries requesting samples of our products for quality evaluation purposes, we have devised a policy to offer samples on request.

1. We do not stock or store any products; all the products are made to order, therefore we require a minimum of 15 working days to supply the samples ordered requested. However if we already have samples ready for certain products, they can be shipped after receiving the sample payment + shipping cost in our business account, Once the payment is received the samples order will be shipped the same or next day by courier, and we shall also send you the digital image of the products before shipping as a proof. If it is even one piece or pair, we shall entertain each and every inquiry on its turn. Therefore, we shall appreciate your patience in waiting for the requested samples.

2. Generally, all the samples are shipped to the customer’s provided address against the payment of the sample products. The samples payment can be transferred by using Wise Transfer to our business account or PayPal, Wise whichever is convenient to you. Generally, we do not ship free samples. In case a customer does not have any of these payment facilities, then we can negotiate for any other possible payment method.

SECTION 4 - Minimum Order Quantity (MOQ):
The minimum order quantity or the initial test order for any product is 30 Pieces/Pairs per size or per color. On special request, we can produce two or three samples of different sizes and colors instead of one size and color.

SECTION 5 - Order Completion Time and Delivery
We generally require 4 to 6 weeks to complete your order, however the order completion time depends on the quantity of your order. You will be informed about the exact completion time of your order beforehand. After the order is completed, it generally takes approximately one week for the shipment to reach destination by air. By sea the delivery time is approximately 30-40 days. In certain cases, it might take 45 to 60 days by sea as well.

SECTION 6 - Research & Development
You can send us the original physical samples of your own products or the scanned or digital images/ drawings of your own designs or models of the products that you would like us to develop specially for you If you do not find required products on our web site or PDF catalog. We guarantee 100% secrecy of your new designs. Our R&D department is equipped with latest state of the art machinery and skills and will develop any new product and design as per your requirement.

SECTION 7 - Private Labelling (OEM&ODM Services)
We always welcome our customers requests for private labelling and branding and we offer OEM & ODM services. We can place your logos and labels on the products as well. The printing or labelling cost will be quoted after checking the design of the labels or logos. We have latest printing facility where do D embossed labels, woven labels, direct embroidery, patches, screen print, sublimation printing and sublimation on the products. We may not charge any extra amounts for printing or labelling for simple designs.

SECTION 8 - Payment Terms
We accept 30% advance payment through wire transfer (TT) in our company bank account and rest 70% when products ready. We may also accept L/C at sight (irrevocable) for orders amounting US$50,000 or above. We may also offer DA 30 for a certain limit of amount after mutual understanding develops successfully.

SECTION 9 - Price Change
Since the drastic economical crisis is prevailing, Material costs continuously vary therefore the price list would be applicable for mutual agreed period , You will be notified in advance if any price changes take place after that duration.

SECTION 10 - Referrals
If deemed necessary, we may furnish you with couple of references of our existing customers BUT with their permission! Because our customer's privacy is very much important for us.